Legals notices

Publication Director

InterContinental Lyon – Hotel Dieu
Direction: SALES & MARKETING
Hotel Address: 20 quai Jules Courmont 69002 Lyon, France
Phone: +33 (0)4 26 99 23 23

Photo credits

Eric Cuvillier – Stéphane Aboudaram Agence We are Content(s) – Mathilda Perrot – Studio Jean-Philippe Nuel – Florent Pedrini

Website Creation

Netsive Agence Marketing & Communication
8 Zone Industrielle Am Bruch,
3327 Crauthem,
Luxembourg

Hosting

Netsive Agence Marketing & Communication
8 Zone Industrielle Am Bruch,
3327 Crauthem,
Luxembourg

Limitation of liability

The user acknowledges having read these terms of use and agrees to respect them.
The site user acknowledges having the skills and means necessary to access and use this site.
The user acknowledges having verified that the computer configuration used contains no viruses and is in perfect working order.
The site https://lyon.intercontinental.com makes every effort to offer these Internet users information and / or tools available and verified but can not be held responsible for errors, a lack of availability of features.

Intellectual property rights

The general structure as well as the software, texts, images animated or not, its know-how and all the other elements composing the site are the exclusive the property of InterContinental Lyon – Hotel Dieu.
Any total or partial representation of this site by any person whatsoever without the express permission of InterContinental Lyon Hotel – Dieu is prohibited and constitutes an infringement punishable by articles L. 335-2 and following of the Code of the intellectual property.

Informatics and Liberties

The site https://lyon.intercontinental.com has been the subject of a favorable opinion of the National Commission on Informatics and Liberty (CNIL). In accordance with Articles 26 and 27 of Law N ° 78-17 “Information and Freedoms” of January 6, 1978, users may oppose (partially or totally) the dissemination of information about them on this site. Any subscriber to our newsletter can exercise his right to access and rectify data concerning him on request from InterContinental Lyon – Hotel Dieu.
Each user of the site has a right of access (article 34 to 38, Law No. 78-17 “Information and Freedoms” of January 6, 1978 amended by the law of August 6, 2004) and a right of rectification and of deletion (Article 36) of his personal data. Users may request to be rectified, completed, clarified, updated or deleted information concerning them that is inaccurate, incomplete, out of date, or whose use, communication or preservation is prohibited. Users can at any time exercise this right by contacting via the form of our contact page.

Softwares and statistical tools

The site uses “Google Analytics”, a website analysis service provided by Google Inc. The Google Analytics module built into the site uses cookies, which are text files placed on users’ computers (in the web browser), which are intended to help analyze the audience and the use of the site by internet users.
The data generated by the cookie about the use of the website (including the IP address) is transmitted and stored by Google on servers located in the United States. Google will use the information for the purpose of evaluating the use of the site, compiling reports on website activity for its publisher, and providing other services related to the activity of the site and the internet use.
Google may share this information with third parties in the event of a legal obligation or when third parties process this data on Google’s behalf, including but not limited to the publisher of https://lyon.intercontinental.com.
Google will not cross the IP address with any other data held by Google.
It is possible to disable the use of cookies by selecting the appropriate settings of the users browser. However, such disabling may prevent the use of certain features of this site. By using this website, users expressly consent to the processing of personal data by Google under the conditions and for the purposes described above.

Dispute Resolution and Mediation

In case of dispute, the Customer may send a complaint to the Reservations department of the InterContinental Lyon – Hotel Dieu, in order to seek an amicable solution.

Otherwise, the French courts will be competent, and French law will be applicable, excluding any provision of private international law referring to the application of another law.

The Client may also have free recourse to a mediator. To do this, the Customer must comply with the following legal procedure:

– Send a written complaint to the Reservations department of the InterContinental Lyon – Hotel Dieu, at the following address: InterContinental Lyon – Hotel Dieu, 20 quai Jules Courmont 69002 Lyon, France.
– If the negotiations are not successful, seize the competent mediator within one year after sending the complaint.
– The mediator responsible for disputes concerning InterContinental Lyon – Hotel Dieu is as follows: Mediator for tourism and travel BP 80303 Paris Cedex 17 – 75823 France

Email: info@mtv.travel Tel. : +33 (0) 1 42 67 96 68 Website: http://www.mtv.travel

In addition, the Customer can also consult the European Union online dispute resolution website for consumer disputes, in order to obtain assistance in its procedures: http://ec.europa.eu/odr

Information on the existence of the telephone canvassing opposition list

Consumers may be asked to indicate their telephone number when filling out certain request forms on our website: http://lyon.intercontinental.com/

such as when requesting a “customer information” stay reservation.

According to article L.223-2 of the consumer code, you have the right to register your phone number on the opposition list for telephone canvassing linked to the Bloctel device.

When a professional is required to collect telephone data from a consumer, he informs him of his right to register on the list of opposition to canvassing.

When this collection of information is done at the time of the conclusion of a contract, the contract mentions, in a clear and understandable manner, the existence of this right for the consumer.

You will find information related to this service on the following website: http://www.bloctel.gouv.fr/

Gender Equality Index

The InterContinental Lyon – Hotel Dieu obtains a score of 99/100 for this year of publication. A score we can be proud of and which confirms that the policies implemented are having a positive impact and positioning the InterContinental Lyon – Hotel Dieu as a responsible employer committed to gender equality. Our hotel will continue its commitment to professional equality.